TERMS AND CONDITIONS OF SERVICE
1. These terms
1.1. These are the terms and conditions on which we supply our service to you and your use of our co-working space.
1.2. Please read these terms carefully before you apply to use our services. These terms tell you how we will provide the service to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. We may make changes to these terms
2.1. We amend these terms from time to time. These terms were most recently updated in January 2019.
3. We may make changes to our membership categories
3.1. We may update and change the features of our membership categories from time to time to reflect changes to our service, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.
4. Applying to become a Member
4.2. We have two categories of membership (“Membership”) you can apply for:
- Unlimited Membership
- Light Membership
Please click on the following link https://cleanprose.co.uk/memberships/ to find out more about the features and cost of each category of Membership.
4.3. These terms and conditions will become binding on you and us when we contact you to confirm your Membership application has been accepted, at which point a contract will come into existence between you and us. We reserve the right to refuse to grant Membership to any person for any reason.
4.4. When your Membership application is accepted by us, you must then provide us with complete and accurate payment information by inputting your credit/debit card details. By submitting payment details you confirm that you are entitled to use those payment details for this purpose. We may immediately terminate or suspend your access to your Membership if we do not receive payment authorisation and in suspicious circumstances, we may contact the issuing bank/payment provider or other appropriate third parties.
4.5. Please note, you will not have access to any of your Membership benefits until we have been paid for the relevant Membership period.
4.6. Your Membership is personal to you and cannot be shared or transferred.
5. Access Passes
5.1. We offer a range of daily passes as an alternative to full Membership.
5.2. Your membership will be activated on the date specified, at the times applicable to the particular category of pass you have chosen.
5.3. All access passes must be paid for in full prior to being activated. We do not offer refunds on access passes.
6. Price and payment
6.1. You agree to pay the price at the rate notified to you at the time you take out your Membership. We may modify the price of any Membership, remove and/or offer certain other Membership services from time to time. We will always tell you in advance of any increase in the price of your Membership and offer you an opportunity to cancel it if you do not wish to pay the new price.
6.2. If we discover an error in the prices listed on our site, we will inform you and give you the option of continuing to purchase the Membership at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided, we will treat the order as cancelled.
7.1. Your Membership will automatically renew for the same Membership period (e.g. monthly/annually) depending on the terms of the plan you choose. Upon renewal, we will charge the current Membership price using the same card or other payment method that you previously used.
8. Using our co-working space
8.1. Our co-working space is available for use:
Monday through Saturday – 9:00am and 9:00pm
Sunday – 12:00pm to 7:00pm
(excluding public holidays)
8.2. We agree to provide the following facilities to you when using our co-working space:
- (a) Access to bespoke writing hot desks for quiet working on a first come, first served basis. (Please note we cannot guarantee the use of a desk);
- (b) Use of free WiFi;
- (c) Printing services available – members will be notified how many free prints are available per month. Day pass users may use printing services at an additional charge.
- (d) Complimentary use of our library of books, periodicals and magazines for members;
- (e) Free “Ozone Coffee” and “Joe’s Tea Co” (whilst stocks are available);
- (f) Use of lockers to store personal items (available at an additional cost).
- (g) Members may request to book our event floor
8.3. When using our co-working space, you agree to be bound by our House Rules. If you materially breach the House Rules, we will have the option to suspend or terminate your Membership.
8.4. Keys, key cards and other such items used to gain physical access to the co-working space shall remain our property. You will safeguard our property and you will be liable for replacement fees should any such property be lost, stolen or destroyed.
8.5. Common spaces are to be enjoyed by all our members and guests unless otherwise instructed by us and will only be used in such a way as to have regard to the rights and interests of other users.
8.6. Access to computer networks and the public internet is provided for the lawful use of Members and guests and must not be used for any activity which, in our sole opinion, is illegal, immoral, indecent or detrimental to the enjoyment of other Members and/or guests.
9. Damage and Insurance
9.1. When using our co-working space you will be responsible for any damage you cause to our property or contents beyond normal wear and tear.
9.2. We accept no responsibility or liability for loss or damage to property brought into the co-working space, (except where required by law). Our insurance policy does not cover or include loss, damage or theft of your personal items.
10. How to cancel your contract with us
10.1. You may cancel your Membership and receive a refund of any fees paid, if you notify us within 7 days of us confirming activation of your Membership (“Cooling Off Period”).
10.2. If you exercise your right to cancel after the Cooling Off Period, you will not receive a refund for any remaining part of the relevant Membership period. The cancellation will be effective from your next due payment date (“Termination Date”) and you will be able to use your Membership as normal until the Termination Date.
10.3. To cancel your Membership, please email at request to email@example.com, which will be forwarded to the Company Director.
11. Our rights to end the contract
11.1. We have the right to terminate your Membership if you do not make any payment to us when it is due or you breach the House Rules.
11.2. On termination of your Membership you must return all of our materials. Until they have been returned, you will be solely responsible for their safe keeping and must not use them for any purpose unconnected with the contract.
12. Our responsibility for loss or damage suffered by you
12.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
12.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the contract.
12.3. Subject to clause 12.2, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with our contract for:
- (a) loss of profits;
- (b) loss of sales or business;
- (c) loss of agreements or contracts;
- (d) loss of anticipated savings;
- (e) loss of use or corruption of software, data or information;
- (f) loss of or damage to goodwill; and
- (g) any indirect or consequential loss.
12.4. Subject to clause 12.2, our total liability to you arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to £5 Million
13. How we may use your personal information
14. Other important terms
14.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
14.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
14.6. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.